Refund policy

Nobody likes receiving dodgy goods. While we do our best to make high-quality gear, sometimes human error results in a wrong t-shirt being sent, or a small mark missed on a shirt (grrr!). Issues like this represent less than 1% of our orders (and we’re pretty proud of that!), but if they do arise, we’ll handle it!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at muckedclothing@gmail.com.

Incorrectly Fulfilled or Damaged items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will replace an item if it has been delivered with defects or incorrectly (wrong design, style/colour/sizes). On receipt of a photo of the item received, We will send out a replacement at no charge.

Change of Mind

We aren’t able to offer exchanges or refunds due to change of mind. ‘Change of Mind’ includes but not limited to

Customer prefers another sizing
Customer ordered the wrong colour or design

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at muckedclothing@gmail.com.